Cool Down Period

To keep the experience feeling fresh and rewarding, Thanks can configure a cool down period after each interaction.

This means that once a user has seen or engaged with a Thanks experience, we can set a defined timeframe during which they won’t be shown it again.

The cool down ensures:

• 🧠 Better user experience — no repetitive or fatiguing moments.
• 💡 Higher engagement — offers stay fresh.
• ⏱️ Smarter pacing — users see Thanks at the right time, not every time.

It’s all about balance — delivering delight without overexposure. Speak to your Account Manager if you'd like to configure this today.